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Frequently Asked Questions

How much do you charge for shipping?

Shipping within the United States (excluding Hawaii and Alaska)is a flat rate of $8 for all orders under $50. Orders $50 and over ship free!

How soon can I expect delivery?

The majority of what we sell is made to order. Because of this, a 2 week turnaround is generally expected. If you need your items quicker, please reach out to us and we will work with you before you place your order.

Is local pickup available?

YES!… Assuming you are in the Hurricane West Virginia area. Just reach out and we will work with you to arrange local pickup!

What method of payment is acceptable?

We offer safe and secure payment with all major credit/debit card providers.

For local pickup, can I pay when I pick up my order?

While we understand that many people would like to pay for their items when they pick them up, we do not like to make these types of arrangements. Due to our products being made to order and often personalized, we like to have payment in advance. We have had too many issues with customers ordering products and not following through with payment and pickup.

Do you offer returns?

If there is a problem or defect with your purchase, absolutely! We will be happy to work with you to return or exchange your items within 10 days after your products are received. In other instances, a return may be possible but would like you to reach out to us to evaluate the situation. At the end of the day, we want our customers to be happy and we will do what is necessary within reason to ensure this.

Still have a question?

Please contact us for more information.

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